Terms + Conditions

 

By accessing and using our services, you agree to comply with the following Terms and Conditions. Please read them carefully and in their entirety before purchasing and using The Baby Sleep Hub (hereinafter referred to as the “Program”). The Program and its content are owned by Healthy Little Sleepers, LLC.

Through rendering payment, you (“Client”) agree to the following terms in their entirety:

1. DEFINITIONS:

“Company”, “Consultant”, “We”, “I”, “Our”, or “Us” means Healthy Little Sleepers, LLC.

“Participation”, “Participating”, “Using”, or “Use” means reading, implementing, trying, or otherwise engaging in the Program.

“Client”, “You” or “Your” means the purchaser and person using the Program.

 

2. CONSENT:

By participating in the Program, you implicitly and voluntarily agree to act in accordance with, agree to, and abide by, these Terms of Use.

 

3. DISCLAIMER

This Program is for informational and educational purposes only. The information and education provided in this Program provided by the Consultant is not intended, nor is implied to be a substitute for professional medical advice. The Client is advised to always seek the advice of the Client’s health care practitioner or other qualified health care provider with questions regarding medical conditions, or the health and welfare of the Client’s toddler or child. The Consultant will use reasonable efforts to include up-to-date and accurate information in this Program, but makes no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided.

Although we do our best to make sure all of the Program’s content is up to date and/or accurate, we do not make any representation that all the information is accurate or free of errors at all times. We do not assume any responsibility for accuracy of the Program’s information, or its safety or efficacy as it applies to you.

The Consultant shall not be liable for any damages or injury resulting from the Client’s access to or inability to access the information discussed, or from the Client’s reliance on any information provided by the Consultant. The consultation may provide references to other materials and resources, but the Consultant will have no responsibility for the content of such other references and shall not be liable for any damages or injury arising from that content. Any references provided by the Consultant are provided merely as a convenience to the Client.

By participating in the Program, you understand that Susie Menkes is a Pediatric Sleep Consultant and Parenting Coach.

For the purposes of the Program, the Consultant is not an employee, personal coach, medical advisor, psychiatrist, psychologist, one-on-one coach, counselor, or other agent of Client’s family. Client understands that coaching is working with the Consultant to help Client think through and help make decisions and assist Client with finding his/her own direction. The Consultant may offer her opinion regarding decisions, but it is the responsibility of Client to make the final decision and choose the best option for his/herself.

Coaching Services defined: The Consultant is a baby and toddler sleep coach, who offers the following Coaching Services as part of the Group Program: assisting Clients to discover his/her own direction for their baby or toddler's sleep, and providing guidance and insight as to help them navigate what is happening if/when sleep gets off track.

Client hereby acknowledges that Client is solely responsible for the amount and type of results that Client generates by implementing techniques and advice provided by the Program and/or Consultant. 

Any and all current or past-client testimonials, statements, or examples used by us are simply that: examples. They are not guarantees that you will also experience or receive the same results. Each person and his/her circumstances are unique and nothing shall be interpreted as a guarantee that you will experience the same results as another client of ours.

The Consultant doesn’t make any assurances as to any particular sleep-based outcome based on the use of or participation in the Program. The Consultant is not responsible for the success or failure of the Client’s sleep, or any other result of any kind that you may have as a result of your participation in the Program.

 

4. CONSULTANT'S RESPONSIBILITIES

Consultant promises to offer Coaching Services as part of the coaching Program. Coaching Services include 60-minute group coaching sessions via Zoom, which will take place each week during the Term of this Agreement. Coach may also provide educational support materials, such as workbooks and/or video modules, to assist the Client in better understanding the techniques and strategies discussed in the weekly calls. The Coach also agrees to provide additional feedback in the form of a private Chat Group created exclusively for the Group Program Clients. Coach will provide additional support, in the form of a Support Coach to help monitor and administer advice within the Chat Group.

 

5. CLIENT’S RESPONSIBILITIES

The Program has been developed for educational purposes only. the Consultant has established her proprietary Program in order to educate and inspire Client to pursue his/her personal sleep goals for their baby or toddler. However, Client hereby acknowledges that Consultant does not guarantee Client’s goals, whatever the goals may be, will be reached by completing and implementing the advice and techniques in the Program. Client accepts and agrees that Client is 100% responsible for his/her results from the Program. Client acknowledges that, as with any business endeavor and investment, there is an inherent risk associated. As such, Client agrees there is no guarantee that Client will attain his/her goals by simply completing the Program.

Nevertheless, Client acknowledges that he/she can optimize her potential results from the Program by adhering to the following:

Completion of all Program material, including assignments and worksheets if applicable;
Thoughtful and meaningful participation in all group coaching calls with Consultant;
Utilization of Consultant's feedback within the Program’s private Group;
Completion of all assigned work, material, homework and research between each coaching call;
Committing to the Program;
Attending each coaching call at the scheduled date, on time; or watching the replay that week taking 100% responsibility for Client’s results, 100% of the time.

 

6. CONFIDENTIALITY, INTELLECTUAL PROPERTY, LIMITED LICENSE

Confidential Information:

Healthy Little Sleepers, LLC takes pride in its proprietary information included in each Program. As such, Client agrees and acknowledges all Confidential Information shared through this Program and by the Consultant is confidential, proprietary, and belongs exclusively to Healthy Little Sleepers, LLC.

“Confidential Information” includes, but is not limited to:

Any systems, sequences, processes or steps shared with Client;
Any information disclosed in association with this Agreement;
Any trade secrets in connection with the Program or Healthy Little Sleepers, LLC business practices.
 

Group Container:

From time to time, participants in the group Program may share sensitive, personal or otherwise confidential information. By participating in this Program, Client understands and acknowledges this, and agrees to keep all information discussed as part of the group Program (amongst other Program participants) confidential.

Testimonials:

Consultant also agrees to protect Client’s Confidential Information. However, from time to time, Healthy Little Sleepers, Inc. may use general statements about Client’s success as social proof and part of its marketing strategy. By signing this Agreement, Client agrees to Coach sharing Client’s success stories as testimonials on Consultant's website and/or social media.

Intellectual Property:

This Program, content and products contain intellectual property owned by Healthy Little Sleepers, LLC. Other examples of intellectual property found on our website and within our products and Services include, but are not limited to: trademarks, service marks, layout, logos, business name, design, text, written copy, certain images, podcast recordings, videos, audio files, and all of our paid products (collectively referred to as “Intellectual Property”). You shall not copy, publish, transmit, transfer, sell, create derivative works from, reproduce, or in any way exploit any of the Intellectual Property owned by Healthy Little Sleepers, LLC described within this Section in either whole or part without prior written consent.

7. MEMBERS + ACCESS

The Baby Sleep Hub is a 3-year program providing access to sleep training resources, live coaching calls, and expert guidance.

Client access is personal and non-transferable. Client will not share access with any family, friends, relatives who have a baby and want to use their access. 

The Baby Sleep Hub includes lifetime access, meaning support is available from birth to 3 years of age. If Client has another baby or wants support for an additional child, client can continue to receive support for half the cost of the original price.

Client will have access to specific age programs when their baby is in that age range. Client understands they must contact support when they need access to the next age group. Client understands they will only have access to 1 age-specific program at a time that is relevant to their baby's age. 

Access to materials, videos, and coaching calls is granted only for the duration of an active member.

Unauthorized sharing, reproduction, or distribution of content is strictly prohibited. Any violation will result in immediate termination of access without refund.

If client joined during a bonus period and received 2 weeks text support, you must use the text support within 30 days of joining. If you need to pause the text support due to sickness, you may do so only one time. 

If your text support expires, you can purchase more text support by contacting [email protected]

 

8. RESCHEDULING POLICY

A big component of success is commitment. In order to achieve optimal results under this Program, Client should commit to the schedule as follows:

This Program consists of weekly sixty-minute (60-minute) group coaching calls.· Consultant understands that sometimes, “life happens.”

However, Consultant does not provide “make-up calls” to any Group Program, clients that are absent for a weekly group call, nor does Healthy Little Sleepers, LLC provide any refunds or discounts for Client’s failure to attend any call or complete any portion of the Program.

When client purchases a 1:1 Zoom consult with Healthy Little Sleepers, LLC, and 1:1 Zoom consult cancelled under 24 hours in advance or any missed sessions are considered forfeited and would require a new booking/hourly consult payment to reschedule.

If client purchases the 1:1 Bundle of 3 Hourly Consults, your consults must be used within 3 months of purchase. Anything cancelled under 24 hours in advance or any missed sessions are considered forfeited and would require a new booking to reschedule.

 

9. PAYMENT + REFUND POLICY

Client has two (2) payment options to purchase the Program:

A) Monthly payments charged automatically to Client’s credit card through the Program’s digital platform or B) a one-time payment charged automatically to Client’s credit card through the Program’s digital platform.

Client hereby agrees to pay in accordance with one of the following options:

A. MONTHLY PAYMENT:

Six (6) monthly payments of ninety nine dollars 50/00 US Dollars ($99.50 USD).

Twelve (12) monthly payments of ninety nine dollars 50/00 US Dollars ($50 USD).

The first of these payments is due immediately upon signing and execution of this Agreement and the remaining five payments are due on the same calendar date of each subsequent month, until the total amount of $597.00 USD has been paid in full.

B. ONE-TIME PAYMENT:

One (1) payment of five hundred and ninety-seven and 00/00 US Dollars ($597.00 USD), which is due immediately upon signing and execution of this Agreement.

If Client’s payment fails, they will be required to update their billing method immediately. After 3 failed re bills, the Client will be automatically removed from the Program.

The one-time payment grants Client access to a 30-minute private 1:1 Zoom consult with Healthy Little Sleepers, LLC. This consult must be used within the first year from purchase date. 

Consultant is not responsible for failure of Client to book the 1:1 30 minute Zoom call within the first year of purchase date. Client understands that client must purchase an additional 1:1 call if the call time line has expired.

When any 1:1 Zoom consult is booked, whether it includes but not limited to purchasing the one time payment for the Program, an upsell for a discounted 1:1 Zoom call at checkout, or a discounted 1:1 Zoom call offered inside the program, anything cancelled under 24 hours in advance or any missed sessions are considered forfeited and would require a new booking/hourly consult payment to reschedule.

General Payment Terms:
When you chose payment option A. MONTHLY PAYMENT to pay for the Program by credit card, you authorize and give permission to Healthy Little Sleepers, LLC to charge your credit or debit card on a monthly reoccurring basis until the total amount of $597 USD has been paid in full.

When you purchase the Program, your information (i.e. credit card and contact info) may be collected by the third-party merchant Stripe (depending on the payment method you choose), who may have privacy policies or security practices that are different than ours. Healthy Little Sleepers, LLC is not responsible for the merchant’s independent policies or practices

REFUND POLICY: There are no cancellations or refunds due to the digital nature of the content.

 

Subscription Terms / Failed Subscription Procedures:
We will not contact you to seek any additional authorization, approval, or permission before charging your card for each monthly recurring payment.

By choosing payment option A. MONTHLY PAYMENT, you agree and understand that ALL six (6) monthly payments of $74.50 USD are owed in full until the total amount of $447 USD has been paid in full. 

Failed Recurring Payments / Re-charge procedures:
 

If your recurring payment fails on the 1st attempt:
In the event that your recurring payment is not successfully made on your due date, your credit card will automatically be re-charged.

If your card was accidentally not updated or available to be processed at the time we attempted the initial charge, you’ll have that 1 day grace period to update your card information without any penalty or losing access to the Program.

After 2nd failed payment:
Your access to the Program will be temporarily suspended, and you will not be able to access the Program at all until you successfully complete your payment. We will attempt to re-charge your credit card in 1 day.

After 3rd failed payment:
Your access will still be suspended, pending your successful completion of your owed late payment. In 1 day, we’ll attempt to charge your card.

4th and final attempt to make payment:
The 4th attempt is the final attempt to collect your payment before the matter is forwarded to collections. If the 4th payment fails, you will be permanently removed from the Program and no refund will be given.

 All sale are final. Due to the inherent nature of educational programs and the electronic transmission of the same, there are no refunds.

 

10. PRIVACY + DATA PROTECTION

Your personal information is handled in accordance with our Privacy Policy.

Content shared within the Baby Sleep Hub may not be recorded, copied, or shared outside the platform. Any unauthorized copying or sharing of materials with others is strictly prohibited and will result in immediate termination of access.

 

11. INDEMNIFICATION / LIMITATION OF LIABILITY

Client hereby acknowledges that neither Consultant nor Healthy Little Sleepers, LLC. is liable for any damages or injuries that may arise from the Client’s access to or inability to access the information discussed, or from the Client’s reliance on any information provided by the Consultant.

The consultation may provide references to other materials and resources, but the Consultant will have no responsibility for the content of such other references and shall not be liable for any damages or injury arising from that content. Any references provided by the Consultant are provided merely as a convenience to the Client.

Client hereby agrees to indemnify and hold harmless both the Consultant and Healthy Little Sleepers, LLC of any claims that may arise after participation in the Program.

 

12. TERMINATION.

Consultant is committed to providing quality service to all Clients. However, from time to time, situations arise that require the Coach to terminate the Agreement before the Term ends. As such, Consultant reserves the right to terminate the Agreement “for cause” at any time during the Agreement, which includes, but is not limited to, the following causes: 1) Client fails to follow Program guidelines; 2) Client is abusive or harasses Consultant or other members of the Program; 3) Client refuses to pay or does not pay within the schedule outlined in Section 9 above; 4) Client proves to be difficult to work with; or 5) for any other legitimate business purposes in the best interest of Consultant. If any of the following causes trigger Consultant to terminate the Agreement, Client is still liable to pay the entire cost of the Agreement.

Client dissatisfaction with Company and/or Consultant's subjective teaching style, independent judgment, methods, or other techniques are not valid reasons for termination of this Agreement or request of any monies returned to Client. Even if Client does not complete all portions of the Program, Client is nevertheless responsible for all payments due and owed under this Agreement by making the first payment of the Program at checkout and executing this Agreement.

 

12. MISCELLANEOUS:

A. Amendments – Healthy Little Sleepers reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. We reserve the right to amend this Agreement from time to time. Any amendments must be agreed in writing and executed by both parties.

B. Headings & Severability – Headings are included for convenience purposes only and shall not affect the construction of this Agreement. If any portion of this Agreement is held to be unenforceable, it shall not affect the remaining portions of the Agreement, which shall remain in full effect. If any portion of this Agreement is held to be unenforceable, then the unenforceable portion shall be construed in compliance with applicable law in a light most favorable to the original intentions of the parties. If the unenforceable portion of the Agreement is found by a competent court of this jurisdiction to be contrary to law, then it shall be changed and interpreted to best reflect the original intentions of the parties, and all other provisions shall remain in full force and effect.

C. Entire Agreement – This Agreement reflects the entire agreement between the parties. This Agreement trumps any other existing negotiations, communications or Agreements between the parties, whether written, oral, or electronic, and is the full extent of the Agreement between the parties.

D. All Rights Reserved – All rights not expressly granted in this Agreement are reserved by us.

E. Governing Law – Healthy Little Sleepers, LLC is located in the United States and is subject to the applicable laws governing the United States. 

F. Arbitration – Any disputes arising under this Agreement shall first be resolved through a binding arbitration.

G. Execution – These Terms of Use contains the entire agreement between you and the Company. There are no other promises or conditions in any other agreement (oral or written) between you and the Company. By purchasing and/or participating in the Program, you implicitly signify your agreement to all of the terms in these Terms of Use.

 

All enquiries: [email protected]